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| With how much time of anticipation should do my reservation? |
| We recommend that you should reserve as promptly as possible. Our programs become exhausted very rapidly, and because of it, while more rapid reserve major opportunity will have of choosing the day and the hour that you likes. |
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| My hotel is in the mayan Riviera, How do I come to Port Juárez? |
| Take a taxi from your hotel to the pier of Port Juárez. It is to 45 minutes of the north of the Cancún City. |
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| Why must I pay a tax to the National Park? |
| The park is an entity of government, the government native administers and protects the natural areas. |
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| What does happen if th e climate is wrong? |
| In case of climatic contingency the passenger will cover the expenses generated during the service proportionally. |
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| What is Isla Contoy? |
| Isla Contoy is an area protected by the government and is one of the places with variety of marine birds, aquatic life and extensive wild fauna. |
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| Do I need to bring money extra? |
| If, it is suitable to bring money extra for what could offer during the tour. |
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| I did a reservation for an activity but I need to change it. What have I to do? |
| Contact the manager of reservations and with taste he will attend to you. |
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| Change my plans and I need to cancel my reservation. Will they give me a refund? |
| There are no refunds in services confirmed and cancelled by the client. |
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| Are boats sure? |
| All the boats possess travelers' assurance, licenses and permissions supported by the competent authorities, we are a responsible company with more than 25 years of experience in Puerto Juárez. |
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| I am the inexpert one in the sports fishing, can I do the tour? |
| Certainly that yes, we are professional guides and we will offer to you advising of fishing. |
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| I am embarrassed, can approach in the bout? |
| The pregnant women travel under your own risk, as well as the patients of the heart and handicapped persons. |
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